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German speaking Customer Care Agent

Charlie Temple, a young and fast-growing e-commerce scale-up in prescription glasses from The Netherlands. The first country we have expanded to is Germany. We are looking for a German speaking Customer Care Agent to join the team in The Netherlands. As a Customer Care Agentyou serve our German clients by email and/or phone and you are jointly responsible to ensure our high-quality service. A happy satisfied customer is your goal. The full-time position is at our European headquarters in Rotterdam, The Netherlands.

In your role as a Customer Care Agent:

  • you advise our customers in a personal way by email & telephone
  • you process orders in our IT system

Charlie Temple is daily accessible for our customers from 9 to 18 o’clock from Monday to Friday.

We are looking for

  • excellent verbal and writing skills in German, as well as English or Dutch
  • someone with a proactive, positive, and service driven attitude.
  • someone with a passion for high-quality service
  • good at communicating clearly and effectively on the phone, by email and online
  • someone who has empathy and doesn’t panic when it’s busy.
  • someone who is dedicated to making people happy
  • someone who feels comfortable in a fast-paced and dynamic environment.

We offer you

  • a career at the optical business of today and the future
  • 25 paid days off (fulltime position)
  • an informal work environment
  • iconic location (Van Nelle Fabriek)
  • travel allowance to cover costs commuting
  • an independent job within a team
  • a daily team-lunch
  • career opportunities

Do you speak German and are you passionate about making people happy? Please send us your resume including a motivational letter to careers@charlietemple.com. We look forward to meeting you!

About Charlie Temple

Charlietemple.nl is the fastest growing online store in prescription glasses in The Netherlands. Founded in May 2016, we currently have a team of 45 young ambitious colleagues. We believe that buying glasses should be fun and easy and that everyone should be able to wear the best quality glasses without spending a fortune. That is why we started making glasses ourselves because it can be cheaper and better. Friendliness, honesty, transparency, putting the customer first and the very best service are important at Charlie Temple. Prescription glasses for € 25,- and next day delivery. Charlie Temple has the most professional robotized cutting labof The Netherlands with a cutting capacity of 1400 glasses a day. We design our frames ourselves and we have all glasses from +6 to -10 to cylinder -4 in different indexes in stock in clear and sunglasses.

Charlie Templeachieved an E-commerce top 10-position in the category ‘most innovative commerce company 2017’(together with Coolblue and Bol.com). 96% of our customers recommends Charlie Temple to friends and family. More information in Dutch: https://www.charlietemple.nl/over-ons/ and our Dutch TV commercial: https://youtu.be/TytbsLAt9KA

Team Charlie Temple
Please do not make use of this vacancy as an acquisition opportunity.